Tuesday, May 5, 2009
Choosing Your ID Card Printers
Do It Once - Do It Right - Repeat â Automate
The dream for every business venture is to discover the secret formula for success in their industry. It doesnât matter how they discover the secret formula. The goal is to have one that is not only perfect but is reliable, repeatable and one that can be automated. If you are like me, you prefer doing business with a franchise brand name you can trust. It is the reliability of a repeated experience we prefer. We expect to repeat the same experience from each visit regardless of where the franchise is on the planet.
Franchising Your Sales Formula
We can apply this franchise formula and use their secrets as we develop a personal sales formula for our business. We simply need to follow the same steps they apply. First we need to discover the repeatable sales success formula for sales in our business. This might be similar to discovering the perfect cookie recipe using the right cooking temperature for the perfect length of time using the ideal secret ingredients. Our goal for this assignment is to document then duplicate and automate the procedure. When we finish, we will have a successful sales action plan we can repeat and automate.
The success formula for sales is very similar to our cookie example. As you know, the recipe must be followed or the results will be different. You know what happens when we substitute an ingredient in cooking or fail to follow the recipe. The same poor results will happen in sales. Here are three steps to franchise your sales formula for success.
Document the Events
Document the exact sequence of events including all the ingredients. Treat this exercise like a cookie recipe. You will want to know exactly what you said, when you said it, who you said it to and what you sent to achieve your results. Every business needs this documented but it is amazing how few businesses or salespeople have an actual action plan for sales. Treat this as if you were creating the perfect cookie and each action made a difference in taste. Once you have a successful sales formula, donât accept substitutions. I once learned a painful lesson when I used baking soda instead of baking powder for cookies. The results were terrible tasting cookies I couldnât give away.
Duplicate the Action Plan
When we visit the golden arches they duplicate their success formula to achieve consistent results. This is why I enjoy my fries and milk shakes with them. In sales we must learn to duplicate our action plans consistently. If we send mailers in our sales plan as the second step, we should always follow and duplicate this sequence of events. We should be considerate of the timing of our events. If we learn that every four days is the ideal timing, stick with the formula. The key point is meticulous adherence to details of our action plans. We must think of it as franchising our success formula as we duplicate our action plans.
Automate the Sales Events
With the advancements of technology we have numerous opportunities to automate the sales process. There are countless ways we can use computers and software to create systems that automate the sequence of events in the sales process. When we automate the routine sales event actions, we will gain more time for high priority sales actions. We should evaluate and consider everything we do as opportunities for automation. There are ways of merging tasks together, eliminating some and delegating others. We should focus on the important sales tasks and keep the main thing, the main thing. We should always remember the salespersons role is to develop profitable relationships that generate sales through the activities they perform.
Steve Martinez is the Founder of Selling Magic, a sales revolutionary company dedicated to teaching businesses how to increase sales by automating the best practices of sales. You can reach Steve at http://www.sellingmagic.com
Monday, May 4, 2009
My business: What is wrong?!?
Neutralize The Unspoken Objections To Increase Your Sales
Seminar Expert & Keynote Speaker Suggests Taking This Zen Test: Can You Wait?
I have this lingering summer cold, complete with a hacking cough that has overstayed its welcome by at least a week.
Soon enough, Iâll be back at 80% or whatever my typical efficiency rating is, so thereâs no need for self-pity.
When we get sick of being sick, generally, itâs a good sign. We have whatever is tormenting us on the run, and weâre ready to make a comeback, so overall, my spirits are improving.
But there is a point between illness and health, a forbidden zone, in which we shouldnât bother trying to get any serious or subtle work done, because weâll probably do more harm than good.
For example, I just dispatched an email declining an invitation to network tonight at a trade association mixer. I think my note may have sounded a little terse, uptight. I know for a fact it wasnât all that friendly, and certainly not chatty.
Why did I send it? The mixer is TONIGHT, so I waited, as it was, and not replying would have been even ruder.
But now, I have two serious business building relationships that I should attend to.
Because my voice is a little froggy and Iâm coughing, I donât want to use the phone. But if I opt for email, again, Iâll probably come across brusquely, and thatâs not my intention.
So, what to do?
Sometimes WAITING is the best thing, though Iâm itching to accomplish something, having sacrificed lots of hours over the last three weeks to this cold. But if I rush into action, I know Iâll misspeak and regret having done it.
This is where Zen and business instincts either converge or diverge, depending on your viewpoint. Practitioners of Zen and readers of the Tao have heard the ancient probative question:
CAN YOU WAIT UNTIL YOUR MUD SETTLES?
Put silt into a glass and stir it with a spoon and youâll see what this aphorism means. If you wait a proper amount of time, the top portion of the glass will clear up and youâll be able to see exactly where youâre going.
If I wait, Iâll have the energy and voice to use the phone, a tool that both of my prospects prefer, judging from their behaviors, and one that also gives me certain advantages.
If I rush, Iâll have to settle for email.
Is there a âmiddle way?â you might wonder.
There is. I can email both of them and suggest having a phone chat a few days from now.
This way, I can âact,â and demonstrate continuing interest in building relationships.
But I wonât overdo it, running the risk that fatigue or my cold will âdo the talkingâ and ruin what was nearly ripe.
Doing what you can, when you can; no more and no less, is helped along immensely by waiting.
Dr. Gary S. Goodman is the best-selling author of 12 books, over 600 articles, and numerous audio and video training programs, including "The Law of Large Numbers: How To Make Success Inevitable," published by Nightingale-Conant, and a favorite with salespeople and entrepreneurs. President of Customersatisfaction.com and The Goodman Organization, Gary's seminars and speeches are sponsored and hosted by organizations, worldwide. To ask Gary to speak before your next convention or sales meeting, please send your inquiry to: gary@customersatisfaction.com. Article Source: http://EzineArticles.com/?expert=Dr._Gary_S._Goodman |
Sunday, May 3, 2009
Increase Profits by Bundling Your Cleaning Services
Anytime you place an order in a fast-food restaurant you're asked if you would like the "meal special" or "value deal". Instead of just ordering a sandwich you are now given the choice of a complete meal at a value price. Indeed, fast-food chains have perfected the idea of product bundling into an effective marketing strategy. What is bundling? It's a selling strategy that offers your customers a discount for buying two or more products or services. Packaging your cleaning services and products together can be a powerful marketing technique that allows you to sell more, and at the same time gives your customers added value.
For some businesses bundling seems pretty simple: a restaurant offering fries and a drink with a sandwich; a car wash offering a deluxe car wash with wax treatment; or a hardware store bundling paint rollers and a paint tray.
As a cleaning service you have an excellent opportunity to increase your profits by adding the sale of products or added services to the routine maintenance that you already provide to your customers. While you may not be able to address all of their supply needs, offering trash can liners, toilet paper, paper towels, soap, air fresheners, and ice melt will give your customers added convenience. They can easily order their supplies from you or you can offer to manage the supplies and restock when supplies are low.
When bidding on a new cleaning account, look at the supplies they're currently using, and then stop by your local janitorial supply house and get prices for the same or similar products. When preparing your bid, take a 10 - 15% markup on the prices you'll be paying for the products and include this on your bid. Explain to the prospect that you'll bill them for supplies used during the month on their monthly service invoice. By meeting their supply needs, your customer has one less thing to worry about and you have one more way to make a profit.
Another way to increase your profit margin is to bundle together similar services. When offering carpet cleaning, also suggest carpet spotting. Does your customer have a break room? Offer a package that includes cleaning the refrigerator, microwave or other appliances. You can even offer these services on a regular maintenance schedule, such as once or twice a month.
The change of seasons also provides an opportunity to offer added services. For your residential customers offer a "Spring-Cleaning Package". You might want to include window cleaning, blind cleaning and carpet cleaning. You do not have to give huge discounts when bundling services. Your clients gain value by being able to get all of their maintenance services handled by one company.
How do you decide what services to bundle together? Write down the types of clients you have and the services you are already providing. Do you clean banks, medical facilities, retail space, or residential homes? Make a list of the extra services you can easily provide that will benefit their business. Then offer those bundled services to your clients!
You can market your bundled services to existing customers by including a flyer in their monthly invoice. Take a few minutes to call your clients to check in and see if they have any concerns or if they are happy with the service you are providing. That call will provide an opportunity -- not only for feedback, but for you to let your client know about the products and services you can provide to them that will save them time and money.
Bundling services and products is one way to add another income stream to your cleaning business. It helps you to up-sell to your customers without having to spend much time or money on marketing. By selling bundled products and services you will see an increase in your profits and your customers will benefit from "one-stop shopping".
Copyright 2006 The Janitorial Store
Steve Hanson is co-founding member of TheJanitorialStore.com, an online community for owners and managers of cleaning companies who want to build a more profitable and successful cleaning business. Sign up for Trash Talk: Tip of the Week at http://www.TheJanitorialStore.com and receive a Free Gift. Read cleaning success stories from owners of cleaning companies at http://www.cleaning-success.com/
In Sales Service Means Business
Some businesses flourish while others slowly fade away. Thereâs usually a good reason.Âÿ Here are two examples.
Bernadette, my wife, has a busy schedule.Âÿ She will often call for a manicure at the last minute.Âÿ Sheâs been going to Carolâs Beauty Shop and Day Spa for the past two years.Âÿ According to Bernadette, whenever she calls Carol and regardless of how full her schedule is, she is always pleasant, professional and very accommodating.
When Bernadette calls and asks âDo you have an opening for a manicure this morning,â Carol never says no.Âÿ You can hear her smiling on the phone when she says, âSure, let me see whatâs available for you, Iâm sure we can fit you in.âÂÿ Then after looking at the appointment book she says, âI can put you with Rosa at ten or Carla at eleven, which is better for you?â
Her business is booming.Âÿ Carol started with a staff of two and now employs twenty. She combines the right words with a great attitude.
Example number two.Âÿ Last week, I needed some office supplies.Âÿ I went to the Office Max store in Vernon Hills, Illinois.Âÿ Itâs big and itâs close and I always have to wait.Âÿ It was 2:30 in the afternoon and there was a line at the only cash register that was open.
The woman in front of me was buying about six items including a day timer.Âÿ The day timer was missing the bar code needed for scanning purposes.Âÿ The cashier grabbed the microphone and called for assistance.Âÿ The man approached, with a face that declared, âthis better be good.â
He left to go find the price.Âÿ The customer in front of me said he was going in the wrong direction and took off to find the item herself.Âÿ Now there were seven people in line.Âÿ We were waiting, waiting, waiting . . . the very thing I enjoy most, especially when Iâm in a hurry.Âÿ
Finally, after what seemed like an eternity, I speculated quietly to the cashier, that if this kind of service keeps up, Office Max would be out of business in a few years.
The cashier looked at me and said with a scowl, âGood, we all hate working here anyway.â
After awhile longer, I paid my bill and left wondering where Iâd be getting my office supplies in the future.
Some businesses flourish while others fade away.Âÿ The people make the difference in every selling situation.Âÿ Here are three things to remember every day if you are serious about growing your business.
1.Âÿ Show up with a positive and professional attitude every day.
2.Âÿ For all routine situations, know exactly (word for word) how youâll deal with them.
3.Âÿ Focus on exceeding all customer expectations every time.
The key to success is you and you really make the difference.Âÿ Itâs hard to focus on the customer and not have them really appreciate your effort.Âÿ
Good service has its own reward.Âÿ So does bad service.
Jim Meisenheimer is the creator of No-Brainer Sales Training. His sales techniques and selling skills focus on practical ideas that get immediate results. You can discover all his secrets by contacting him at (800) 266-1268 or by visiting his website: http://www.meisenheimer.com