Dear Customer Let's Help Each Other To Be Efficient

(What would you think of dispatching a note such as this one to prospects who have requested information and price quotes? Please let me know! â€"G- )

Thank you for your inquiry.

We sincerely appreciate it, and we are in the process of responding.

Here’s what we intend to do:

(1) Once we understand your needs, we’ll write a proposal.

(2) This proposal will contain our best price. We don’t negotiate discounts.

(3) If awarded your business, we’ll give our best efforts, for which we ask to be paid on time, without additional prompting.

(4) If at any time you believe we aren’t performing at an acceptable level, please tell us promptly, and we’ll make appropriate adjustments.

(5) When we have fulfilled our responsibilities, we will offer your name as a reference to future customers, who may wish to speak to you about our work. But we will not offer your name without believing that your reference will be pertinent and valued.

After submitting our proposal, we will not chase you, hound you, call you incessantly, or leave multiple emails or voice mails. That would be inefficient and bothersome, and it would force us to raise our prices for all customers, including you.

If you like our proposal, please let us know, promptly. If you don’t, we’d still like to hear from you, because it would save us time, and give us valuable feedback as to how we missed the mark, so in this way, you’d help us to improve.

If you like how we sound so far, we’ll be delighted to take the next step with you. Please let us know, specifically how we can be of service and what your needs are.

In the meantime, thank you again, for considering us!

Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service, and the audio program, “The Law of Large Numbers: How To Make Success Inevitable,” published by Nightingale-Conant. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, a Loyola lawyer, and an MBA from the Peter F. Drucker School at Claremont Graduate University, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He holds the rank of Shodan, 1st Degree Black Belt in Kenpo Karate. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.