Too many small business people lose thousands of dollars in sales and profitable growth each and every month because of one simple mistake.
They donât ask the customer to buy!
And it can hurt your sales and your small business growth if youâre a business owner, or it can impede your sales success if youâre a salesperson.
So let me ask you this question.
In your own experience as a customer, have you ever been served by a salesperson to the point where youâre saying to yourself, âokay I want to buy this now!â⦠And the salesperson either leaves you, keeps talking or just forgets to ask you to buy?
Itâs a little uncomfortable isnât it?
It happens all the time.
Too many salespeople forget to ask the customer to buy. They may be scared of getting a ânoâ, scared of feeling âpushyâ or many other various reasons.
Whatever the case, here are some tips on how you can ask for, and get, more sales and have the customer love you for it in the process.
Read the buying signals from the customer. If they are interested in you and they have listened to you present your products or services, theyâll be waiting for you to lead them to purchase.
The fact is this; if your customer is still talking to you at the end of your sales presentation they are ready to buy from you! You just need to lead them in what they need to do to buy from you.
Itâs natural. Theyâre talking to you because they have a âproblemâ that they need fixed, and you have a solution. Most often if theyâre still engaging you in conversation they want to buy it from you. So ask them to!
However, you must have âskillâ in asking for the sale.
Which, without adequate sales training, many people havenât learnt the âclosingâ skills of what to ask, when to ask and how to ask for a sale.
In summary you ask people to buy from you by asking them an involvement question that doesnât allow them to say âNOâ.
An involvement question should get the customer opening up to the question you just asked rather than just saying a âyesâ or ânoâ.
An involvement question I use is this;
âOkay (name), based on what you were wanting in a [product] â" how does this fit with what you had in mind?â
If they say âit fits perfectly!â you can go straight to⦠âOkay, which credit card will it be easiest to process that onâ¦â
When they answer that question they have bought from you.
And when you practice the above questions, and use it in your sales youâll be amazed at how easily and quickly it happens.
The good part about an involvement question is that it still allows you to find out what they donât like about your product/service so that you can adjust your offer to suit the customer.
For example, if your customer says âNo it isnât perfectâ. You can then ask some more questions to help you find out what isnât perfect for them, so you can change it if needed.
You can pinpoint what they donât like by askingâ¦
âOkay, thatâs fine, what do we have to work on to make it fit with what you had in mind?â
However, this rarely gets asked if you follow a good sales script from start to end.
This article is focused on âasking for the saleâ for those sales people that for some reason; shy away from asking people to buy.
By using the method described youâll make the people that want to buy a lot happier sooner because youâre leading them towards doing something that they want to do.
Buying from you!
Get commitment at the end of your sales presentations, and youâll make heaps more happy customers and in the process get heaps of business growth.
Copyright © 2005 by Casey Gollan. All Rights Reserved
Casey Gollan, The Business Growth Specialist, the Specialist who grows $1 Million p.a. small businesses into $2 to $5 Million p.a. businesses over a 2 to 3 year period. To learn more about Casey's Business Growth Program, visit his site and sign up for 'The 23 Secrets of Business Growth' 2 hour audio program for FREE.
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